1. Introduction
MSD Software Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify development services, visit our website, or interact with us.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, company details
- Business Information: Project requirements, budget, timeline
- Payment Information: Billing address, payment method (processed securely by payment gateways)
- Technical Information: IP address, browser type, device information, usage data
- Communication Data: Emails, chat transcripts, meeting notes
3. How We Use Your Information
We use your information to:
- Provide and maintain our Shopify development services
- Process payments and invoices
- Communicate with you about projects and updates
- Improve our services and website
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure payment gateways compliant with PCI-DSS standards.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
7. Third-Party Services
We use third-party services that may collect information about you:
- Payment Processors: Razorpay, Stripe, PayPal
- Communication Tools: Slack, Zoom, Google Meet
- Project Management: Asana, Trello, Jira
- Analytics: Google Analytics
These third parties have their own privacy policies governing data use.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@msdsoft.in
- Address: MSD Software Solutions, [Your Office Address], India
- Phone: +91 8336964963